Returns and Refund Policy — JinglePaws

Last updated: October 18, 2026

At JinglePaws, we want you to love your purchase and enjoy seeing your pet look adorable for every special occasion. If you need to return a product, this policy explains how to request a return, cancel an order, or report an issue with your purchase.

This policy applies to orders placed through our online store, without prejudice to any consumer rights you may have under the laws applicable in your country.

1. 15-Day Return Window

We offer a 15-calendar-day return window for change-of-mind returns, starting from the date of delivery, unless applicable law provides a longer or otherwise more favorable right.

If items from the same order are delivered separately, our commercial return window begins when the last item is delivered.

To request a return, email us at jinglepaws2026@gmail.com with your order number, the product you wish to return, and the reason for your request. We will respond with the appropriate instructions.

Your request must be submitted within the applicable return period. Any statutory rights of withdrawal, warranty, or consumer protection that apply to you take precedence over any conflicting provision of this policy.

2. Conditions for Change-of-Mind Returns

For voluntary change-of-mind returns, we ask that the product:

• Be in good condition and free from damage caused by improper use.

• Include its tags, accessories, and original packaging where reasonably possible.

• Show no signs of use beyond what is necessary to examine the product and check its characteristics, functionality, or fit.

You may reasonably examine the product to determine whether it matches its description and is suitable for your pet.

Where permitted by applicable law, we may account for any loss in value resulting from handling beyond what is necessary to examine the product. Any reduction must be justified and will not automatically exclude your statutory right to withdraw from the purchase.

These conditions do not limit your legal rights when a product is defective, damaged, incorrect, or not as described.

3. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the direct cost of return shipping, provided this is permitted by applicable law and the condition was disclosed before purchase.

If a product arrives defective or damaged, you receive the wrong item, or the product does not match its description, we will cover the return costs we are legally required to pay and provide instructions on how to proceed.

If the law in your country provides more favorable conditions or requires JinglePaws to cover certain costs, those legal requirements will apply.

Please do not send any item to an address that we have not confirmed in advance.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you notice damage, defects, missing parts, or significant differences from the advertised product, contact us at jinglepaws2026@gmail.com.

To help us resolve the issue, please include:

• Your order number.

• A description of the problem.

• Photos or a video showing the defect or discrepancy, where it is reasonable to request them.

We will explain the steps required to resolve the issue. Depending on the circumstances and applicable law, the available remedy may include repair, replacement, a refund, a price reduction, or another legally required solution.

We will not request photographs or documentation in a way that unjustifiably prevents you from exercising your legal rights. We will also not automatically reject a claim because the issue was not reported immediately after delivery.

Statutory rights relating to defective or non-conforming products are separate from our 15-day commercial return window.

5. Products Not Eligible for Voluntary Returns

Certain products may be subject to specific legal exceptions. Any exception will apply only where permitted by applicable law and where the customer has been properly informed when required.

The fact that a product is Christmas-themed, part of a promotion, or shipped directly by a third-party supplier does not, by itself, exclude it from a legally valid return.

Nothing in this section limits your statutory rights regarding defective, incorrect, or misdescribed products.

6. Exchanges and Size Changes

If you wish to exchange a size, color, or style, please contact us before sending the item back.

Exchanges are subject to product availability and the conditions we communicate to you. If we cannot offer a suitable exchange, you may request the remedies available under this policy and applicable law.

If the item you received is incorrect or does not match its description, we will handle the matter in accordance with your statutory rights.

7. Order Cancellations

You may request cancellation before your order has been shipped. To do so, email jinglepaws2026@gmail.com and include your order number.

We will make reasonable efforts to stop processing your order if this is still possible. However, once the order has been shipped or handed over to the carrier, we may be unable to stop its dispatch.

If cancellation is no longer possible, you may request a return in accordance with this policy and your applicable legal rights.

This condition does not remove any statutory cancellation or withdrawal rights that may apply.

8. Refunds

Once we receive the returned product or the necessary documentation to assess the return, where applicable, we will review your request and inform you of its status.

Approved refunds will generally be issued to the original payment method. If this is technically or legally impossible, we will contact you to arrange an alternative permitted by applicable law.

We will process refunds within the time limits required by applicable law. Where legally permitted, we may wait until we receive the returned product or sufficient proof that it has been shipped before issuing the refund.

The time it takes for the funds to appear in your account may also depend on your bank or payment provider.

If you do not receive your refund within the communicated or legally required timeframe, please contact us at jinglepaws2026@gmail.com with your order number.

We will not make a refund that is legally due conditional on your accepting a store credit, voucher, or alternative purchase.

9. Orders Shipped by Third-Party Suppliers

JinglePaws operates using a third-party fulfillment model known as dropshipping. As a result, some products may be shipped directly from third-party facilities or from other countries.

This shipping method does not reduce your rights as a customer or eliminate our responsibilities as the seller.

If you need to return a product, please contact us first. We will provide the appropriate return address and instructions for your specific case. Do not return the product directly to the supplier without our authorization, as it may be sent to the wrong address and delay the process.

Potential delays, fulfillment errors, or issues involving our suppliers will be handled in accordance with our purchase terms and applicable law.

10. International Shipping and Customs

International orders may be subject to customs procedures, import taxes, or other charges, depending on the destination country and shipping arrangements.

Before purchasing, please review the delivery information and any additional charges that may apply to your order. Where legally required, we will disclose known or reasonably foreseeable additional costs.

Customs or shipping delays will be assessed on a case-by-case basis. This policy does not exclude your rights if an order is not delivered within the agreed or legally required timeframe.

11. Consumer Rights and Applicable Law

This policy is not intended to exclude, restrict, or replace any non-waivable consumer rights you may have under applicable law.

Where consumer protection laws in your country provide broader rights or establish mandatory periods, warranties, procedures, or remedies, those laws will apply to the extent required.

12. Contact Us

For return or cancellation requests, defective product reports, or refund inquiries, please contact:

Store: JinglePaws
Email: jinglepaws2026@gmail.com

Please include your order number in your message so we can assist you more efficiently.